goldwin Platform Privacy Notice

This page describes what we collect when you use goldwin and how we keep that data protected. We take your privacy seriously and are committed to transparency about our data practices, third-party processors, and your rights to access and control your information.

When you sign up for goldwin, you provide personal details—name, email, phone number, payment information, and identification documents. We use these details to verify your identity, prevent fraud, process your deposits and withdrawals, and comply with anti-money-laundering regulations. This page outlines exactly what we collect, why, and how long we keep it.

If you have questions about how we handle your data, our multilingual support team is available to help. You also have the right to access, correct, or request deletion of your personal information under applicable privacy law.

What We Collect and How We Use It

Account and Identity Information

We collect your full name, date of birth, email address, and phone number when you create your goldwin account. We also collect your residential address for account verification purposes. Before your first withdrawal, we require you to upload copies of a valid government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement issued within the past three months).

We use this information to verify your identity, prevent account fraud, and comply with anti-money-laundering and know-your-customer (KYC) regulations. Verification typically completes within 24 hours. Once verified, you can withdraw funds without re-submitting documents. We keep your ID and proof-of-address documents in secure encrypted storage for as long as your goldwin account is active, plus a statutory retention period after closure.

Payment and Transaction Data

When you deposit on goldwin via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect the payment details necessary to process your transaction. We do not store your full payment card or bank account numbers; instead, we retain a reference token that allows us to process future transactions securely. We record every deposit, withdrawal, and bet you place on our platform—including the amount, time, game type, and outcome.

We use transaction data to calculate your weekly cashback, track your tier progression, detect unusual activity (potential fraud), and generate your account statement and transaction history. We also use anonymized transaction data to improve our platform and understand usage patterns. We retain transaction records for at least five years to comply with financial-regulation requirements.

Usage and Behavioral Data

We collect information about how you interact with goldwin—which games you play, how long you spend on the platform, which betting markets you use, and what promotions you claim. We use cookies and similar tracking technology to record your browsing behavior, login times, and device information (operating system, browser type, IP address).

We use this data to personalize your experience, send you relevant promotional notifications, detect fraud, and improve our platform. We also use it to understand player preferences across different regions—Jakarta, Surabaya, Bandung, Medan, and Semarang—so we can tailor promotions for each market. We do not sell this data to third parties; we use it only for our own platform improvement and customer service.

Third-Party Processors and Data Sharing

We work with third-party payment processors to handle your deposits and withdrawals. These processors are subject to strict data-protection agreements and are only authorized to use your data to process payments. We do not share your personal data with marketing companies, data brokers, or other unrelated third parties.

We may disclose your information if required by law—for example, to comply with anti-money-laundering regulations, tax authorities, or law enforcement. We may also share anonymized and aggregated data (no personal identifiers) with game developers and analytics partners to understand overall platform trends and improve game fairness.

Our Cookies and Tracking Policy

We use cookies and similar technologies (local storage, web beacons) to remember your login status, preferences, and browsing activity on goldwin. These cookies allow us to deliver a personalized experience—remembering your favorite games, your language preference, and your account settings. We also use analytical cookies to track user behavior and measure engagement; these help us understand which features are popular and where we can improve.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some goldwin features—for example, you may need to log in more frequently. We do not use cookies to track your activity across other websites; we only track your activity within goldwin.

KYC (Know Your Customer)

Identity verification process required before first withdrawal; we collect ID and proof of address to prevent fraud and comply with financial regulations

Payment token

A secure reference we store instead of your full payment card or bank details; allows us to process transactions without exposing sensitive numbers

Anonymized data

Transaction data with all personal identifiers removed; used for analytics, fraud detection, and platform improvement without revealing your identity

Retention period

How long we keep your data; typically five years for transaction records, and as long as your account is active plus a statutory period after closure

Your Rights and Our Data Protection Practices

Your Rights on goldwin

Under applicable privacy law, you have the right to access all personal data we hold about you. You can request a copy of your data anytime by contacting our support team through your goldwin account. We will provide it within a reasonable timeframe, typically within 30 days.

You also have the right to correct inaccurate information—for example, if your email address or phone number changes, you can update it in your account settings. You have the right to request deletion of your data, subject to legal obligations to retain certain information (such as KYC documents and transaction records for regulatory compliance). You may also request that we stop processing your data for marketing purposes—for example, to opt out of promotional emails.

Data Security and Storage

We protect your data using industry-standard encryption (TLS/SSL) during transmission and at rest. Our servers are secured with firewalls, intrusion detection, and regular security audits. We limit employee access to your data to only those staff who need it to provide our service—account support, fraud detection, payment processing. All employees sign confidentiality agreements.

Our servers may be located outside your jurisdiction. By using goldwin, you consent to your data being transferred to, stored in, and processed outside your country if necessary. We ensure that international data transfers comply with applicable privacy laws, including standard contractual clauses and privacy adequacy assessments.

Data Breaches and Incident Response

If we discover a security breach affecting your personal data, we will notify you promptly and without unreasonable delay. Our notification will describe what happened, what data was affected, and what steps you can take to protect yourself. We will also notify relevant authorities if required by law.

Children's Privacy

goldwin is not intended for users under 18 years old. We do not knowingly collect personal data from children. If we become aware that a user is under 18, we will close their account and delete their data (except where we are legally required to retain it). Parents or guardians who believe their child has created a goldwin account should contact our support team immediately.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to request access to your data, or wish to exercise any of your privacy rights, contact our support team through the help center in your goldwin account. We are available in English and Indonesian. Response times are typically a few hours during business hours. You may also submit a formal data request or complaint to your local data-protection authority if you believe we have mishandled your information.

We regularly review and update this privacy notice to reflect changes in our practices and applicable laws. If we make material changes, we will notify you at least 30 days in advance through your account. Your continued use of goldwin after the updated notice takes effect means you accept the new privacy terms. Thank you for trusting us with your data.